What is Nwaj Tech’s Proactive IT?

Proactive IT refers to a forward-looking, preventative approach to managing and maintaining information technology (IT) systems and infrastructure. Instead of waiting for problems to arise and reacting to them, proactive IT focuses on identifying and addressing potential issues before they cause disruptions, downtime, or security vulnerabilities. This approach helps to ensure the stability, performance, and security of an organization’s IT environment, ultimately reducing overall costs and increasing productivity.

Key components of proactive IT include:

1. Regular monitoring and maintenance: Proactive IT involves continuously monitoring IT systems to detect and resolve any performance or security issues before they escalate. This includes regular maintenance tasks such as software updates, patches, and hardware health checks to prevent potential problems.
2. Security management: Implementing robust security measures to protect against threats, such as firewalls, antivirus software, intrusion detection systems, zero-trust, and regular vulnerability assessments. This helps to prevent security breaches, data loss, and downtime caused by cyberattacks.
3. Backup and disaster recovery planning: Developing and maintaining a comprehensive backup and disaster recovery plan to ensure that critical data and systems can be quickly restored in the event of a failure or disaster. This minimizes the impact on business operations and reduces the risk of data loss.
4. Infrastructure optimization: Proactively evaluating and optimizing the IT infrastructure, including servers, storage, and network devices, to ensure optimal performance, scalability, and cost-effectiveness. This includes monitoring resource utilization and planning for future growth.
5. Documentation and asset management: Keeping accurate records of IT assets, configurations, and maintenance history can streamline troubleshooting and help identify potential issues before they become critical.
6. Training and education: Providing ongoing training and education for IT staff and end-users on best practices, security awareness, and emerging technologies can help create a more secure and efficient IT environment.
7. Proactive support: Offering timely and proactive support to end-users, addressing their concerns and issues before they escalate, can improve overall user satisfaction and productivity.

By adopting a proactive IT approach, organizations can significantly reduce the risk of downtime, security breaches, and data loss, leading to increased productivity and cost savings. This approach also enables IT teams to focus on strategic initiatives and innovation, rather than being bogged down by constant firefighting and reactive problem-solving.

This all happens with a predictable, fixed, monthly cost so there are no surprises when you receive your invoice.

Our Proactive IT includes:

• Premium Cybersecurity Suite including 
  • Zero Trust Enforcement
  • Next-Generation Anti-Malware (EDR)
  • Managed detection & response (MDR)
  • Security Operations
  • Phishing Mitigation
  • Dark Web Monitoring
  • Phishing Simulation
  • Sensitive Data Monitoring and Encryption
  • Backup of M365 Email and OneDrive or Google Workspace
• Patch Management & Software Updates
• Hardware monitoring
• Microsoft 365 or Google Email Management
• Apple iOS, Mac OS, and Windows 10 & 11 management
• Unlimited Remote Support
• Quarterly Site Visits & Review
• Help Desk
• Annual and Ongoing Risk Assessments